Connection problems
What to try if collections, tags, or vendors will not load.
If StoreStreamer cannot load collections, tags, or vendors, or shows a connection message:
- Reopen the app from Shopify Admin.
- Try the same page again.
- If it continues, contact StoreStreamer Support with what you were doing and any on-screen message.
Do not uninstall the app to fix a connection issue. Uninstalling cancels your subscription at the end of the billing period.