Troubleshooting
Common problems and what to try before contacting support.
Troubleshooting
Optimisation will not start
Checks for credits, subscription, and settings when a run will not begin.
TroubleshootingProducts were not updated
Skipped items, failed items, scope mismatch, and how to check the console.
TroubleshootingContent is not what I expected
Adjust settings, Preview, re-run, or Undo Last.
TroubleshootingConnection problems
What to try if collections, tags, or vendors will not load.
TroubleshootingDo not uninstall to fix a problem
Uninstalling cancels your subscription — contact support instead.